Cricketfield Surgery

Cricketfield Road, Newton Abbot, TQ12 2AS

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Comments, Suggestions & Complaints

Just as much as we love positive feedback we always welcome hearing how we can improve so if you are dissatisfied or have any concerns about our Surgery and the services we provide then please do let us know, you can do this by:

• Completing the digital survey on the tablet at the Surgery
• Completing a patient feedback slip at the Surgery
• Telling one of our staff
• Sending us an email using cricketfield.admin@nhs.net
• Requesting a call back from our Practice Manager (please use our main phoneline and our Patient Services Team will assist you with this)

We do ask that you don’t post concerns on social media sites as we can’t effectively look into the matter and respond and we need to ensure clinical information is kept safe and confidential.

We will always endeavour to respond to direct communications regarding concerns but this could take a few days due to the availability of staff. We may even want to discuss as a Clinical Governance meeting to ensure the matter is appropriately dealt with. These meetings are usually held fortnightly and if actions are required to review the matter fully it can take several weeks before a detailed response can be given.

Formal Complaints

We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong or may be confusing at times, resulting in a patient feeling that they have a genuine cause for a complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the Practice Manager who acts as our Complaints Manager and will deal with your concerns appropriately. The best way to do this is in writing by email via
cricketfield.admin@nhs.net – marked for the attention of the Practice Manager.

Or you can post a letter address to the Complaints Manager, this is an important detail so that complaints can still be dealt with in the Practice Manager’s Absence.

Cricketfield Surgery
Cricketfield Road
Newton Abbot
Devon
TQ12 2AS

Alternatively you can ask to speak to the Practice Manager either by telephone or face to face but both are dependent upon their availability.

Further written information is available regarding the complaints procedure from reception or in the complaints leaflet shown here. Feedback leaflet

To review our full Complaints Policy click on the link below

If your complaint is about community services or secondary care (hospitals) or you wish to obtain general advice relating to NHS services, contact the Clinical Commissioning Group’s patient experience team:
Patient Experience, FREEPOST RTEZ-YHRC-RZKZ, Pamona House, Torquay, TQ2 7FF

Comments and Suggestions

Complaints Policy and Procedure

Update your details

Feedback

  • We would like you to think about your recent experiences of our service.

Patient Participation Group

  • Our preferred method of contact is via email so please supply one if you have one. If you do not have an email then hard copies of minutes etc will be sent out.
    Please select any that are relevant.
  • eg - Fundraising, Event Planning, Volunteer Coordination etc.
  • Thank you for your interest in Cricketfield Patient Participation Group. We will be in touch soon, although please note that forms may take a few weeks to process. Any questions in the mean time please email cricketfieldppg@gmail.com. Thank you.

Opening Times

  • Monday
    08:00 - 18:00
  • Tuesday
    08:00 - 18:00
  • Wednesday
    08:00 - 18:00
  • Thursday
    08:00 - 18:00
  • Friday
    08:00 - 18:00
  • Saturday
    Pre-booked Appointments with Improved Access Service ran by SPCCB
  • Sunday
    Pre-booked Appointments with Improved Access Service ran by SPCCB