Cricketfield Surgery

Cricketfield Road, Newton Abbot, TQ12 2AS

It's Monday 11:19 PMSorry, we're closed

Appointments

To book an appointment:

Appointments can be booked online here

Patients will need to apply for online access using the form ‘Online Services Application Form‘  Once set up with a user name and password, online appointment booking will  be available.

You can also contact a clinician via eConsult who may then contact you back via email or phone or arrange an appointment with you. For econsult you do not need Online Access you just need to be registered at Cricketfield Surgery and have an email address.

Alternatively please call 01626 208020

The lines are open

Monday – Friday 08.30 – 13.00 and 14.00 – 18.00

The telephone lines are not open on the weekends or Bank Holidays.

We also offer the opportunity to talk to a GP by telephone.  These appointments can be made in advance.  Please ask when booking if you think this type of appointment would be suitable.

Patients with fevers or who may be infectious should inform the reception staff  prior to coming or as soon as they arrive.

Appointments Available

Our appointments are pre-bookable, up to 28 days in advance. It can be difficult to see a GP quickly as we have over 10,000 patients to care for. We have established and will continue to evolve our Same Day Triage Team to ensure our patients who have acute conditions get the care they need quickly.

We have added catch up slots in between some GP appointments to try and reduce the time you are waiting to see your GP and we have increased the telephone appointments for our GP’s to support continuity of care. If you have a registered or preferred GP that you want to see please let us know. It may not always be possible depending on their availability though.

We also have an eConsult service which allows patients to communicate with their GP online, for more information please go to that section of the website.

The practice is unable to offer a walk in service.

We will constantly review patient access and welcome feedback.

Same Day Team

If your problem cannot wait for the next available routine appointment you will be referred to one of our same day team to discuss the nature of the problem. They will then be able to arrange an appropriate consultation. This may be with our Advanced Nurse Practitioner, Triage Nurse or a Doctor, by phone or in person.

Please note Advanced Nurse Practitioners are educated at Masters Level in advanced practice and are assessed as competent in this level of practice.  As a clinical leader they have the freedom and authority to act and accept the responsibility and accountability for those actions. They are highly experienced and educated nurses who are able to assess, investigate, diagnose, and prescribe.

Cancelling your appointment

If you need to cancel your appointment for any reason then you can now cancel via text or voicemail message by using this number – 07394 741931

This number is for cancelling appointments only. It is set to receive text messages and voicemails only and is checked regularly by the admin team.

If you have Online Access then you can also cancel appointments using this service.

Alternatively you can email us using cricketfield.admin@nhs.net up to the day before the appointment.

If you need to cancel an appointment that day please phone 01626 208020, or if your preference is to call rather than email then use this number. The lines are open

Monday – Friday 08.30 – 13.00 and 14.00 – 18.00

The telephone lines are not open on the weekends or Bank Holidays.

or use the mobile number 07394 741931 to text or leave a voicemail 24/7

After your appointment

Have your say

We have an iPad in reception for us to gain valuable, timely feedback from our patients. Please take 1 minute at the end of your visit to share your views with us to support us in delivering excellent patient care.

Thank you.

Parking

The car park at the rear of Cricketfield Surgery is for staff only. However there is a public car park right next to the surgery. This car park does charge but it is free on Sundays.

Evening & Weekend Appointments

Monday— Thursday Improved Access Service

We are able to offer additional evening appointments for our patients, managed by the Southern Primary Care Collaborative Board. These are different to the appointments some surgeries in the South Devon and Torbay CCG area currently offer in the evenings. This is a requirement (known as Improved Access) where practices ensure that across the week Monday-Thursday that a practice in their area is open between 6pm-8pm. To access these appointments please continue to contact your registered practice.

The timetable for evening appointments is detailed below:

Bovey & Chudleigh – Monday—Weekly

Devon Square – 2nd & 4th Tuesday of each month

Cricketfield – 1st, 3rd and 5th Tuesday

Albany – 2nd and 4th Wednesday of each month

Kingsteignton – 1st and 3rd Wednesday of each month

Kingskerswell & IPP – 2nd, 3rd, 4th & 5th Thursday

Buckland – 1st Thursday of each month

Weekend Improved Access Service

We are also now offering weekend appointments situated in a central hub location. The hub location for our patients is Cricketfield Surgery Newton Abbot TQ12 2AS. Cricketfield Surgery has been selected as the “weekend hub” as it is considered the most suitably based surgery geographically to serve 290,000 patients in the South Devon and Torbay area.

Please note this service is not run by Cricketfield but the Southern Primary Care Collaborative Board, they are just using Cricketfield Surgery’s building to provide this service. Any queries or complaints need to be directed to the Improved Access Team.

The appointments offered are pre-booked appointments available by contacting your local surgery and booking ahead. Patients will be able to be seen by a healthcare professional during these extended hours, we will be offering appointment’s with a GP, Practice Nurse and Health Care Assistant .

For any acute illness please still continue to contact 111, this new service is just for pre-booked routine work and is not for acute/urgent/walk in situations.

Please note that as this service is being delivered at scale across the locality, you will not necessarily be seen by a Clinician known to you from your practice.

Please see our timetable below for the times of our new weekend service.

Cricketfield Surgery Cricket Field Road, Newton Abbot, TQ12 2AS

Fridays – 6.00pm—8.00pm

Saturdays – 8.00am—6.00pm

Sundays – 8.00am—2.00pm

Consent

Please note as this contract is being delivered at scale across the locality, you will not necessarily be seen by a GP, Practice Nurse or HCA known to you from your practice

To ensure that the Clinician you see has full access to your medical records, when you book your appointment the Administrator will ask you to consent to sharing your medical records. Once consent is gained the clinician seeing you on the day is the only person who will have access to your medical record, this consent is valid for 28 days from the appointment date. It is essential that consent is gained for you to be able to have the appointment. If you feel you do not wish to provide consent then it will not be suitable for you to book the appointment.

Thank for you your co-operation and support and we hope you make full use of this new service.

Update your details

Feedback

  • We would like you to think about your recent experiences of our service.

Patient Participation Group

  • Our preferred method of contact is via email so please supply one if you have one. If you do not have an email then hard copies of minutes etc will be sent out.
    Please select any that are relevant.
  • eg - Fundraising, Event Planning, Volunteer Coordination etc.
  • Thank you for your interest in Cricketfield Patient Participation Group. We will be in touch soon, although please note that forms may take a few weeks to process. Any questions in the mean time please email cricketfieldppg@gmail.com. Thank you.

Opening Times

  • Monday
    08:00 - 18:00
  • Tuesday
    08:00 - 18:00
  • Wednesday
    08:00 - 18:00
  • Thursday
    08:00 - 18:00
  • Friday
    08:00 - 18:00
  • Saturday
    Pre-booked Appointments with Improved Access Service ran by SPCCB
  • Sunday
    Pre-booked Appointments with Improved Access Service ran by SPCCB