Cricketfield Surgery

Cricketfield Road, Newton Abbot, TQ12 2AS

Current time is 04:16 - Sorry, we're closed

Appointments

Although lockdown is easing we still have to maintain social distancing and heightened infection control in the surgery to ensure we continue to minimise the risk of COVID-19 being spread through our community.

Therefore, we are steadily increasing our face to face appointments but they need to be prioritised by a clinician to ensure those that really need a face to face appointment can have them, and those that can be managed remotely are still done so.

For most patients a remote consultation by phone or video call is an efficient and safe method of care, and usually more convenient then having to attend the surgery for an appointment. We are able to consult with patients via Video Consultations via accuRx. You can read more about it here

 

eConsult is another method of getting your health concern seen quickly by a clinician, although please be aware they do also prioritise these and the 2 working day response maybe to get a member of our Patient Services Team to book you a call or face to face appointment with a clinician at a later date. However, you will often get a written response with advice, or a call from a clinician within the 2 working days. This service is available to use through our website even when the surgery is closed, although for safety reasons it has had to be turned off at weekends. It is available from Sunday at 6:30pm to Friday at 6.30pm every week.

Our Nurses and HCAs have continued to see patients face to face throughout the pandemic. We are now increasing our HCA team to provide more appointments to meet the increased demand for routine tests and long-term care management.

It is incredibly important to let us know if you are not able to make your appointment for any reason, using our cancellation number 07394 471931.  This is unmanned but available 24/7 so please send a text or leave a voicemail message if you need to cancel an appointment. Remember to leave your full name and details of your appointment when cancelling. Once the message has been received and recorded on your patient record it will be deleted. Alternatively, you may call our main line to reschedule your appointment.