Prescriptions
Ordering repeat prescriptions
You can request your repeat medication in four different ways. Choose the option that suits you best:
1. NHS App (recommended)
📱 Best if you have a smartphone
• Download the NHS App from the App Store or Google Play.
• Sign in with your NHS login.
• Order your repeat prescriptions and track their status.
2. SystmOnline
💻 Best if you already use online GP services
• Log in with your existing surgery username and password.
• Manage your prescriptions and appointments.
3. AccuRx (Patient Triage)
🖊️ Best for one-off requests
• Fill in a quick online form.
• Our team will process your request and send it to your pharmacy.
4. Cricketfield Surgery Website
🌐 Quick and easy online form
• No login required.
• Submit your repeat prescription request directly via our website.
• Sent securely to our team for processing.
Important:
- Please get your repeat prescription requests in 5 working days before they are due, this gives us and the pharmacy the time needed to accurately and safely process your request
- Only order repeat prescriptions that are essential and due, national regulations state we are not able to supply additional quantities or medications just in case
- You must collect your prescription direct from the Pharmacy, you can no longer collect from the Surgery.
Other ways to order
- You can email us with your repeat prescription request prescription.cricketfield@nhs.net
- We do also accept paper prescription requests – please post them through the letterbox
Queries about your medication
Email enquiries to prescription.cricketfield@nhs.net or you can submit an admin enquiry through our online consultation service.
If you want to call us about a medication query, please do so after 10am.
Pharmacy services
Pharmacists offer professional free health advice at any time – you don’t need an appointment. From coughs and colds to aches and pains, they can give you expert help on everyday illnesses. They can answer questions about prescribed and over-the-counter medicines. Your local Pharmacist can also advise on healthy eating, obesity and giving up smoking. Most pharmacies have private areas where you can talk in confidence. They may suggest you visit your GP for more serious symptoms.
It is possible to purchase many medicines from the chemist without a prescription.
If a pharmacist prescribes you a medication this is charged at the normal national rate of £9.90 and if you are eligible for free prescriptions this will also be applied.
Pharmacies are now part of a Pharmacy First Scheme where they can assess and prescribe medications, if appropriate for the following 7 conditions:
| Acute otitis media* | 1 to 17 years |
| Impetigo | 1 year and over |
| Infected insect bites | 1 year and over |
| Shingles | 18 years and over |
| Sinusitis | 12 years and over |
| Sore throat | 5 years and over |
| Uncomplicated urinary tract infections | Women 16-64 years |
