To book an appointment:
Appointments can be booked online here
Patients will need to apply for online access using the form 'Online Services Application Form' available on the 'Your Health Record' section of this website. Once set up with a user name and password, online appointment booking will be available.
You can also contact a clinician via eConsult who may then contact you back via email or phone or arrange an appointment with you.
For econsult you do not need Online Access you just need to be registered at Cricketfield Surgery and have an email address.
Alternatively please call 01626 208020
The lines are open
Monday - Friday 08.30 - 13.00 and 14.00 - 18.00
The telephone lines are not open on the weekends or Bank Holidays.
We also offer the opportunity to talk to your choice of GP by telephone. These appointments can be made in advance. Please ask when booking if you think this type of appointment would be suitable.
Patients with fevers or who may be infectious should inform the reception staff.
Our appointments are now a mix of 28 day pre bookable, 3 day pre bookable and on the day.
We have added catch up slots in between some GP appointments to try and reduce the time you are waiting to see your GP and we have increased the telephone appointments for GP to support continuity of care.
We also have an eConsult service which allows patients to communicate with their GP online, for more information please go to that section of the website.
The practice is unable to offer a walk in service.
We will constantly review patient access and welcome feedback.
If your problem cannot wait for the next available routine appointment you will be referred to one of our duty team to discuss the nature of the problem. They will then be able to arrange an appropriate consultation. This may be with our Advanced Nurse Practitioner or a Doctor, by phone or in person.
Please note Advanced Nurse Practitioners are educated at Masters Level in advanced practice and are assessed as competent in this level of practice. As a clinical leader they have the freedom and authority to act and accept the responsibility and accountability for those actions. They are highly experienced and educated nurses who are able to assess, investigate, diagnose, and prescribe.
If you need to cancel your appointment for any reason then you can now cancel via text or voicemail message by using this number - 07394 741931
This number is for cancelling appointments only. It is set to receive text messages and voicemails only and is checked regularly by the admin team.
If you have Online Access then you can also cancel appointments using this service.
Alternatively you can email us using email@example.com up to the day before the appointment.
If you need to cancel an appointment that day please phone 01626 208020, or if your preference is to call rather than email then use this number. The lines are open
or use the mobile number 07394 741931 to text or leave a voicemail 24/7
Have your say
We have an iPad in reception for us to gain valuable, timely feedback from our patients. Please take 1 minute at the end of your visit to share your views with us to support us in delivering excellent patient care.
The car park at the rear of Cricketfield Surgery is for staff only. However there is a public car park right next to the surgery. This car park does charge but it is free on Sundays.
We are able to offer additional evening appointments for our patients, managed by the Southern Primary Care Collaborative Board. These are different to the appointments some surgeries in the South Devon and Torbay CCG area currently offer in the evenings. This is a requirement (known as Improved Access) where practices ensure that across the week Monday-Thursday that a practice in their area is open between 6pm-8pm. To access these appointments please continue to contact your registered practice.
Bovey & Chudleigh - Monday—Weekly
Devon Square - 2nd & 4th Tuesday of each month
Cricketfield - 1st, 3rd and 5th Tuesday
Albany - 2nd and 4th Wednesday of each month
Kingsteignton - 1st and 3rd Wednesday of each month
Kingskerswell & IPP - 2nd, 3rd, 4th & 5th Thursday
Buckland - 1st Thursday of each month
We are also now offering weekend appointments situated in a central hub location. The hub location for our patients is Cricketfield Surgery Newton Abbot TQ12 2AS. Cricketfield Surgery has been selected as the “weekend hub” as it is considered the most suitably based surgery geographically to serve 290,000 patients in the South Devon and Torbay area.
The appointments offered are pre-booked appointments available by contacting your local surgery and booking ahead. Patients will be able to be seen by a healthcare professional during these extended hours, we will be offering appointment’s with a GP, Practice Nurse and Health Care Assistant .
For any acute illness please still continue to contact 111, this new service is just for pre-booked routine work and is not for acute/urgent/walk in situations.
Please note that as this service is being delivered at scale across the locality, you will not necessarily be seen by a Clinician known to you from your practice.
Cricketfield Surgery Cricket Field Road, Newton Abbot, TQ12 2AS
Fridays - 6.00pm—8.00pm
Saturdays - 8.00am—6.00pm
Sundays - 8.00am—2.00pm
Please note as this contract is being delivered at scale across the locality, you will not necessarily be seen by a GP, Practice Nurse or HCA known to you from your practice
To ensure that the Clinician you see has full access to your medical records, when you book your appointment the Administrator will ask you to consent to sharing your medical records. Once consent is gained the clinician seeing you on the day is the only person who will have access to your medical record, this consent is valid for 28 days from the appointment date. It is essential that consent is gained for you to be able to have the appointment. If you feel you do not wish to provide consent then it will not be suitable for you to book the appointment.
Thank for you your co-operation and support and we hope you make full use of this new service.
This service is not managed by Cricketfield Surgery, it is run by the Southern Primary Care Collaborative Board. If you have any queries, concerns or complaints or any positive feedback then please use the email below:
eConsult is a triage and consultation platform that allows patients to consult online with their own clinician as well as seek self-help advice and be signposted to other health services.
Please watch the below video for more information:
See the Doctor for new problems, new symptoms and acute illnesses. The Doctor may ask you to come back to see them or an alternative follow up may be arranged with the nurse.
In addition to usual nurse appointments our nurses are skilled in a number of areas and can manage your routine follow up, covering the following areas:-
The Healthcare Assistants
The Healthcare Assistants can undertake many routine nursing tasks including Blood Tests, ECG recordings and offer smoking cessation advice.
You may also find NHS Choices helpful
There is an unspoken rule that you are only supposed to discuss one issue in the GP surgery: and really it's a good idea. Of course if the issues are interlinked it's worth mentioning them all to give the GP the full picture. But realistically if you want to get back pain sorted out and properly treated, we can't then start talking about contraception and properly resolve that with only 10 minutes available. If you think you have a very complex health issue, or interlinked issues please let our Patient Services Team know when you book an appointment so they can ensure the GP is aware and make an appropriate booking.
For various reasons, GPs themselves are often running late because of emergency situations or medical issues taking longer than a standard consultation. We try our best to run to time but sometimes it just isn't possible. It is really frustrating though when we are trying to be efficient and patients themselves are late: this puts pressure on everyone and makes for a rushed consultation that is no good for you.
I only know what you want from a consultation if you tell me. Any number of people turn up each week in the Surgery with knee pain: some will want a sick note from work; some a private referral letter for physiotherapy; some will want investigations and advice. Some simply want to be told if paracetamol is the best painkiller. At the outset it is good to set out what you want, if you know of course!
Studies prove that consultation situations make people anxious, no matter how confident and together you are. It is easy in a consultation where you are feeling rushed, stressed or embarrassed to forget some of the more salient points of your medical issue. Calmly and quietly before the consultation, write it all down. Have a list of dates of your periods if they're irregular for example: you think you can remember them all, but in the pressure of the moment you may not. Writing a list of the symptoms you notice that worry you and the specific times they happen can be really useful.
Receptionists are often criticised for asking patients what is the matter with them, but there is a genuine reason. Different doctors and nurses in the practice may undertake different types of work or specialise in different areas. You may also find different services are available in different GP surgeries and the wider healthcare community.
Our reception staff are trained to prioritise calls from patients requesting an appointment with a clinician. Please see the following document for more details
Prioritising Patient Requests for Appointments
All of the doctors are happy to make home visits for those patients who are housebound or whose medical condition makes it impossible for them to travel.
Please make requests for home visits before 10.30 am so that the doctors can organise their lists and schedules for the day. Visits are done after morning surgery. It helps to assess the necessity and urgency of a visit request if you can accurately describe the symptoms and the state of the patient.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit so ensure it is absolutely necessary. Our Duty Team may be able to help you over the phone. There are also better facilities for examining and treating patients at the Surgery so if you can get someone to bring you in for an appointment that may be beneficial to you.
Please phone 01626 208020, before 10:30am if you think you need a home visit.
Introducing Health Navigation
We are launching Health Navigation to direct patients to the right service, making it easier for patients to receive the right treatment quickly.
Why is Health Navigation necessary?
All GP practices struggle with the number of patient requests for GP appointments, with demand out-weighing the number available. There are a large number of patients that still see GPs for issues that could have been dealt with more effectively and quickly by other professionals making it increasingly difficult to get a GP appointment for those that really need to see a GP.
This has been recognised by NHS England who has invested money in sustainability and transformation programmes which allows practices to implement initiatives such as Health Navigation. The aim is to improve patient access to health care professionals and other services ensuring that patients are seen by the professional best qualified to deal with their needs, which allows GPs to focus on the things only they can do.
What is Health Navigation?
Health Navigation involves asking patients a few questions to understand the nature of their call using clinically designed protocols. This enables the Health Navigator to offer the most appropriate professional for the patient, which may not necessarily be a GP.
Our Health Navigation has been designed by our GPs, Clinical team and Patients to make sure that it is safe, easy to use and patient friendly. All of our reception team have received both internal and external training to enable them to become Heath Navigators and they adhere strictly to confidentiality rules at all times.
Health Navigation is not a clinical consultation and it does not make a diagnosis or plan treatment. It merely connects the patient with the most appropriate person or service.
We are introducing Health Navigation on a phased basis so initially you may not notice any difference at all. This phased approach allows us to monitor the impact of Health Navigation and react swiftly to patient and staff feedback as we implement further over the coming months.
How will this benefit me?
By seeing the right person first time patients will be able to receive treatment quicker. In turn it should become easier for patients to get an appointment with the GP when they need it, and shortens the wait to get the right help.
What changes will I notice moving forward?
Health Navigation involves asking patients a few questions to understand the nature of their call using clinically designed protocols, enabling our trained receptionists to offer the most appropriate professional for the patient, which may not necessarily be a GP.
Below is a copy of our Care Navigation leaflet, which is available in surgery. This gives contact details of local services, and lots of examples of where you might go to receive the appropriate care for you.
Care Navigation Leaflet
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