Nominations now open for Primary Care Awards 2019
🏆🎖 Primary Care Awards 🎖🏆
This year there is a new category...
"Patients Choice Award"
We love hearing feedback from our patients, good and bad, so that we can improve and learn as we go along.
Have you ever left the surgery and been so pleased with your outcome that you think that an individual deserves to win an award? Why not nominate them in the Patient Choice Award?
For more information and to nominate please follow this link:
Vacancy - Trainee Administrator – Part-time
We have a part-time vacancy for 12hrs a week, available mid-June to the end of August.
2.30pm to 6.30pm Tuesdays and Fridays, and one other day to suit both parties.
There may also be the opportunity for additional hours over the Summer. For more information please see out Job Vacancy Page.
Cricketfield Open Evening - POSTPONED
Unfortunately due to low booking numbers we are postponing this event for the time being. A revised date will be announced shortly. Apologies for any inconvenience.
Cricketfield Open Evening - POSTPONED
We are holding an Open Evening for Patients of Cricketfield Surgery on Wednesday 24th April 2019, from 6pm to 7pm.
During the evening Dr Paul Johnson will deliver a briefing on the new Long Term Plan for the NHS and our Nurse Manager will let you know about our brand new Social Prescribing service which aims to help our patients' wellbeing in a ranfe of different ways.
You will also be able to view our brand new rooms that we've had built in on the ground floor which expand and modernise the facilities for our Nursing team and Minor Ops service.
Tickets are limited due to space and do need to be booked if you would like to attend.
Do you have the drive to volunteer? Trust seeks local 4x4 drivers
Following last year’s ‘Beast from the East’, Torbay and South Devon NHS Foundation Trust is looking for more volunteers to join their 4x4 Volunteer Driver Response Team which plays an essential role in supporting patients and staff during adverse/extreme weather conditions.
The Trust already has around 50 4x4 volunteer car drivers on its books across Torbay and South Devon. However, the Trust is looking to recruit more people to join its ranks and is urging local 4x4 drivers who are thinking of volunteering, or those who helped support last year, to come forward.
In the event of extreme winter weather, the volunteers play a vital role in business continuity of both the community and the acute site by taking staff to and from work as well as out and about to patients’ homes. They may even be asked to take patients (with no mobility problems) to and from hospital and treatment centres.
Jonathan Taylor-Edmondson, Head of Safety, Security and emergency Planning for Torbay and South Devon NHS Foundation Trust, said:
“When the snow hit in 2018 we couldn’t have run our services in the way that we did without the incredible support of all those people who came forward with 4x4 vehicles - we even had people with tractors helping! The volunteers really stepped up to the plate by helping us carry equipment and taking staff and patients to and from our sites during the difficult weather conditions.
“As part of our business continuity planning, we are asking people who are confident and experienced 4x4 drivers to come forward and register with us. It means that if we get severe weather conditions again this winter we can call upon these people to help keep vital NHS services going.”
“We would only call upon the 4x4 volunteers to help during the winter period when we have snow or just before in anticipation of incoming bad weather to ask for their availability. Our services cover a large patch, with many more rural and isolated locations as well as the towns, so we really do need as many people as possible to help us should the snow hit again.”
“Further to the call for 4x4 volunteers last year to help out during the terrible winter snowy weather, I put myself forward and was delighted to be able to provide some assistance. I am pleased that many of those that volunteered last year are now being asked to formally come together to make this a more permanent solution if bad weather should come along again. We are all hopeful that the services of 4x4 volunteers are not required, but it should be reassuring to the wider South Devon community to know that this resource is co-ordinated and is available should the need arise. I personally owe my life to the fantastic and dedicated team at Torbay Hospital, hence it is clear why I am prepared to try to put a little back in to help someone else”.
Whilst the volunteers would be giving up their time, the Trust would pay their mileage and ensure that they are fed and watered during in any incident.
If you think you may be able to help the Trust and you are interested in joining our 4x4 Volunteer Driver Response Team, If you would like to ask more about this role please contact Christopher McCabe our Support Officer for Safety, Security and Emergency Planning Team on 01803 654600.
Vacancy - General Practitioner
We are looking for a dynamic GP who is keen to be involved in projects to improve patient services, processes and procedures or specific areas of responsibility of the practice. There is definitely scope for becoming a partner but fully recognise the challenges this can bring for those who are also keen to ensure a work life balance. Therefore, we are offering a basic salary, upon application, that can be enhanced through Project Management Payments or Responsibility Management Payments that will be determined by the scope of the work you will be taking on and length of time. We are also flexible in our approach to hours so if you’re looking for a Practice that will allow you to flourish as a skilled GP with significant opportunities for developing primary healthcare services and/or management skills whilst working in a way that suits your lifestyle then this could be an exciting prospect. We are looking for up to 40hrs per week and would welcome applications for all or part of that commitment . The patient facing hours could be worked between school drop offs and pick-ups, or worked around other commitments or interests you may have, and we would support home working for completion of administrative and project management work.
This role is advertised on the NHS Jobs website and all applications should go through there - GP Vacancy
All of the doctors are happy to make home visits for those patients who are housebound or whose medical condition makes it impossible for them to travel.
Please make requests for home visits before 10.30 am so that the doctors can organise their lists and schedules for the day. Visits are done after morning surgery. It helps to assess the necessity and urgency of a visit request if you can accurately describe the symptoms and the state of the patient.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit so ensure it is absolutely necessary. Our Duty Team may be able to help you over the phone. There are also better facilities for examining and treating patients at the Surgery so if you can get someone to bring you in for an appointment that may be beneficial to you.
Please phone 01626 208020, before 10:30am if you think you need a home visit.
Sign up for our Patient Newsletter – next edition will be out in January 2019
Patient Newsletter Sign Up
Pharmacy Christmas Opening Times
Over Christmas Day, Boxing Day and New Years Day the pharmacies are open limited hours. Please see the list below of pharmacies and their individual opening times.
Pharmacy Christmas Opening Times
Autumn 2018 – New Staff
Autumn has seen a fantastic influx of new talent arriving at the Surgery, this includes:
Dr Katie Henshaw – GP in on Thursdays and Fridays
Jennifer Wain – Practice Manager
Louise Beams - Nurse
Lucy O'Connell – Patient Services Advisor
Natasha Jehan – Patient Services Advisor for the Improved Access Service
Samantha Thomas – Patient Services Advisor for the Improved Access Service
Kelsey Wilson - Operations Administrator
Charlotte Harrison – Communications Coordinator
We are also pleased to welcome back Mel Passmore one of our former Patient Services Advisors who is coming back to us in a dual role of Healthcare Assistant and Patient Services Advisor
We have also seen Dr Juliet Bailey and Lisa Singfield, a member of our Patient Services Team, go off on maternity leave and we wish them well with the new additions to their families.
October 2018 - Primary Care Delivering Improved Access for their patients
Monday— Thursday Improved Access Service
As of Monday 1st October we will be offering additional evening appointments for our patients. These are different to the appointments some surgeries in the South Devon and Torbay CCG area currently offer in the evenings. This is a requirement (known as Improved Access) where practices ensure that across the week Monday-Thursday that a practice in their area is open between 6pm-8pm. To access these appointments please continue to contact your registered practice.
The timetable for evening appointments is detailed below:
Bovey & Chudleigh - Monday—Weekly
Devon Square - 2nd & 4th Tuesday of each month
Cricketfield - 1st, 3rd and 5th Tuesday
Albany - 2nd and 4th Wednesday of each month
Kingsteignton - 1st and 3rd Wednesday of each month
Kingskerswell & IPP - 2nd, 3rd, 4th & 5th Thursday
Buckland - 1st Thursday of each month
Weekend Improved Access Service
As of the weekend commencing Friday 5th October 2018, we will also be offering weekend appointments situated in a central hub location. The hub location for our patients is Cricketfield Surgery Newton Abbot TQ12 2AS. Cricketfield Surgery has been selected as the “weekend hub” as it is considered the most suitably based surgery geographically to serve 290,000 patients in the South Devon and Torbay area.
As of the weekend commencing Friday 5th October 2018 this weekend service will begin to take place. The appointments offered are pre-booked appointments available by contacting your local surgery and booking ahead. Patients will be able to be seen by a healthcare professional during these extended hours, we will be offering appointment’s with a GP, Practice Nurse and Health Care Assistant .
For any acute illness please still continue to contact 111, this new service is just for pre-booked routine work and is not for acute/urgent/walk in situations.
Please note that as this contract is being delivered at scale across the locality, you will not necessarily be seen by a Clinician known to you from your practice.
Please see our timetable below for the times of our new weekend service.
Cricketfield Surgery Cricket Field Road, Newton Abbot, TQ12 2AS
Fridays - 6.00pm—8.00pm
Saturdays - 8.00am—6.00pm
Sundays - 8.00am—2.00pm
The surgery carpark is for staff only. However there is a public car park right next to the surgery. This car park does charge but it is free on Sundays.
Please note as this contract is being delivered at scale across the locality, you will not necessarily be seen by a GP, Practice Nurse or HCA known to you from your practice
To ensure that the Clinician you see has full access to your medical records, when you book your appointment the Administrator will ask you to consent to sharing your medical records. Once consent is gained the clinician seeing you on the day is the only person who will have access to your medical record, this consent is valid for 28 days from the appointment date. It is essential that consent is gained for you to be able to have the appointment. If you feel you do not wish to provide consent then it will not be suitable for you to book the appointment.
Thank for you your co-operation and support and we hope you make full use of this new service.