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To book an appointment please call 01626 208020

The lines are open

Monday - Friday 08.30 - 13.00 and 14.00 - 18.00

The telephone lines are not open on the weekends.

Appointments can also be booked online.  Patients will need to apply for online access using the form 'Online Services Application Form' available on the 'Your Health Record' section of this website.  Once set up with a user name and password, online appointment booking will  be available.

We also offer the opportunity to talk to your choice of GP by telephone.  These appointments can be made in advance.  Please ask when booking if you think this type of appointment would be suitable.

Patients with fevers or who may be infectious should inform the reception staff.

Appointments Available

Our appointments are now a mix of 28 day pre bookable, 3 day pre bookable and on the day.

We have added catch up slots in between some GP appointments to try and reduce the time you are waiting to see your GP and we have increased the telephone appointments for GP to support continuity of care.

We also have an eConsult service which allows patients to communicate with their GP online, for more information please go to that section of the website.

The practice is unable to offer a walk in service.

We will constantly review patient access and welcome feedback.

Duty Team

If your problem cannot wait for the next available routine appointment you will be referred to one of our duty team to discuss the nature of the problem. They will then be able to arrange an appropriate consultation. This may be with our Advanced Nurse Practitioner or a Doctor, by phone or in person.

Please note Advanced Nurse Practitioners are educated at Masters Level in advanced practice and are assessed as competent in this level of practice.  As a clinical leader they have the freedom and authority to act and accept the responsibility and accountability for those actions. They are highly experienced and educated nurses who are able to assess, investigate, diagnose, and prescribe.

Missed Appointments

In September 2018  a total number of  213 appointments were missed by patients.  This is over of 50 hours worth of appointments.  If you are unable to attend your appointment please contact the surgery to cancel or re arrange, another patient could make use of the appointment.  Thank you. Please call 01626 208020

Cancelling your appointment

You can email us using cricketfield.admin@nhs.net up to the day before the appointment.

If you need to cancel an appointment that day please phone 01626 208020, or if your preference is to call rather than email then use this number. The lines are open

Monday - Friday 08.30 - 13.00 and 14.00 - 18.00

The telephone lines are not open on the weekends.

If you have Online Access then you can also cancel appointments using this service. For more information visit the 'Your Health Record' of the website

After your appointment

Have your say

We have an iPad in reception for us to gain valuable, timely feedback from our patients. Please take 1 minute at the end of your visit to share your views with us to support us in delivering excellent patient care.

Thank you.

Parking

The car park at the rear of Cricketfield Surgery is for staff only. However there is a public car park right next to the surgery. This car park does charge but it is free on Sundays.

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