As a surgery we have joined most other NHS funded services in England, and taking part in the Friends and Family Test. We ask patients both in the surgery and online to think about their recent experiences with us, and to fill in a short set of questions. We then analyse this information, and publish it both online and in reception. Additionally, the information is sent monthly to NHS England.
The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. It asks people if they would recommend the services they have used and offers a range of responses. When combined with supplementary follow-up questions, the FFT provides a mechanism to highlight both good and poor patient experience. This kind of feedback is vital in transforming NHS services and supporting patient choice.
The feedback gathered through the FFT is being used in NHS organisations across the country to stimulate local improvement and empower staff to carry out the sorts of changes that make a real difference to patients and their care.
If you would like to complete the Friends and Family Test click on the link below
Friends and Family Test